The magic of "How to WOW"

WOW! The Power of Immersive Experiences. We create extraordinary experiences based on human psychology that lead to great business results and go beyond the ordinary.

Let's engineer the WoW together

When did you experience your last WoW Moment?

Every day 24.000 new songs are released worldwide

95%

are streamed

ten times or less

15% of videogames generate 90% of the profit

Most content is simply not good enough to gain an audience

An average of 1,007 new apps are released on Google Play per day.

Financially successful for consumer apps is less than 1%

What happens if you don't consider WoW in today's experience economy?

Companies in the U.S. alone lose $136 billion per year due to avoidable customer churn that results from poor experiences (Accenture).

Do WoW Moments Have a business impact? YES...

Builds Connection

Forms a bond between your brand and your customers.

Drives Engagement

Customers become active participants in your brand story.

Encourages Sharing

Customers tell their friends about their amazing experience.

Triggers Dopamine

Creates a positive emotional response. We crave this feeling.

Your WOW Value

Strive for excellence and innovate for the real experience economy.

Increased Customer Loyalty

According to a PwC report, 73% of consumers cite CX as an important factor in their purchasing decisions

Higher Revenue Growth:

Companies grow revenue 1.4x faster and increase profitability 1.6x more than laggards. “Forrester study”

Word-of–Mouth and Referrals:

According to “Temkin Group research”, companies that deliver superior experiences have 5.7 times more referrals

Price Premium:

A PwC report found that 86% of customers are willing to pay up to 16% more

We develped the WOW model

„The science of WoW“

Increase the probability to create a WoW

All experiences are

1.Measurable

Measuring the „WoW“ enables continuous improvement and drives business growth by focusing on the elements that truly impact customer perception.

2.Comparable

Overall, benchmarking the „WoW“ drives continuous improvement, helping organizations stay competitive while delivering memorable, standout experiences.

3.Optimizable

Ultimately, optimizing the „WoW“ helps organizations consistently exceed expectations, resulting in long-term business growth and competitive advantage.

You have to build a “WoW Ecosystem” for customers, employees and partners

Disengaged employees (those who don’t feel „wow moments“ in their roles) have 37% higher absenteeism, 18% lower productivity, and 15% lower profitability (Gallup).