Usability Mapping – A Workshop at the World Usability Congress
Jan 19th, 2014
Safety and documentation cannot be separated.
Never will we know how much harm we prevented.
Always will we know that we minimized the risk.
Safe documentation is our product liability.
What is Usability Mapping? – What does it Cost?
What is Usability Mapping?
Usability Mapping is a technical communication strategy that maps answers to user questions. This approach enables users to navigate to the answers they need instead of searching. Usability Mapping measurably reduces:
- the risk of misunderstanding a message
- foreign language interference
Usability Mapping is most effective when applied to procedures, processes, standards, policies and reports. These documents must reliably enable behaviors such as: