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Tomer Sharon (GOOGLE) am World Usability Congress 2013 – Follow the Pegasus!

Feb 22nd, 2013

sharon

Tomer Sharon is a senior user experience researcher at Google Search in New York City and author of the book, It’s Our Research (2012). He founded and led The Israeli chapter of the user experience professionals’ association and is a mentor at Google’s Campus TLV, a program including UX learning, collaboration, and mentorship for Israeli startups. He speaks at conferences and professional events, is a published author of articles and papers, and a past editorial board member for UXPA’s UX Magazine.Tomer holds a master’s degree in Human Factors in Information Design from Bentley University in Waltham, MA.

He is @tsharon on Twitter.

Follow the Pegasus

Follow the Pegasus

Feb 11th, 2013

Do you want to know more about User Experience & Service Design? Follow the Pegasus

Then follow the Pegasus to get awareness!

Customer Experience Generation Gap

Oct 07th, 2011

  1. Seniors give the highest ratings.
  2. Gen Y give the lowest ratings.
  3. Health plans have the largest generation gap.
  4. Health plans and TV service providers widely disappoint.
  5. Retailers and hotels are the most enjoyable.

More Information:

http://experiencematters.wordpress.com/2009/10/07/customer-experience-generation-gap/